Pain medicine is a sensitive practice specialty. An offhanded remark or the wrong body language can upset a patient and get you a bad review.
Dr. Deborah Tracy, FSIPP Secretary and Past President who has 104 reviews, recommends that doctors keep three tips in mind to prevent negative reviews:
- Use your muscle memory to “smile” whenever you walk into a patient room. No matter how you’re feeling—always smile.
- Take a deep breath if you’re becoming upset or frustrated.
- If you’re not going to give a patient what they want, state your logic with a supportive attitude.
Reviews are largely based on emotion. Following Dr. Tracy’s three simple tips will help you soothe patients and prevent negative online reviews.