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Dr. Tracy’s 3 tips for preventing bad reviews

Pain medicine is a sensitive practice specialty. An offhanded remark or the wrong body language can upset a patient and get you a bad review.

Dr. Deborah Tracy, FSIPP Secretary and Past President who has 104 reviews, recommends that doctors keep three tips in mind to prevent negative reviews:

  1. Use your muscle memory to “smile” whenever you walk into a patient room. No matter how you’re feeling—always smile.
  1. Take a deep breath if you’re becoming upset or frustrated.
  1. If you’re not going to give a patient what they want, state your logic with a supportive attitude.

Reviews are largely based on emotion. Following Dr. Tracy’s three simple tips will help you soothe patients and prevent negative online reviews.

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