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The EMPATHIQ Advantage

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Customer Support

Get dedicated support from our staff of experts for all your account needs. You will have monthly strategic reviews with a dedicated account manager who will share insights and provide consulting on best practices for review management. You are getting more than a product with EMPATHIQ, you get our teams full support who are dedicated to helping you reach your highest potential through online patient experience management.

I could not be more pleased with the services of EMPATHIQ.  They are extremely responsive and very timely in notifying me of posted reviews, often within hours of the posting.Their editors are terrific and help to provide a professional response to the reviews. Their technology is also top notch and their prices are outstanding compared with many companies that offer comparable services. I am very grateful that they are assisting to manage my reputation on the web.
Dr. Cynthia Thaik

1 Review – A year ago


Simple Questions on why the platform is worth it

How do you help me get more Reviews?

Simple! With our system you can send a review invitation by email or by text to a patient after their visit.   You decide what sites matter most to you and we will offer those sites as options for them to leave their review.

What are listings?

Listings are your basic information that is found online.  Having accurate listings is one of the biggest factors of being found by a search engine.  We find your listings online and make the necessary updates to make sure everyone has the right information so patients can easily find you, making search engines recommend you to more patients.

Can I choose what sites to forward the review to?

You can choose what sites to offer your patients to leave you online reviews and they choose which platform to provide their feedback. We encourage you to talk to your patients about the invite prior to sending so they know to expect it and so they know it’s important to your office.

Can I use the same review on multiple sites?

We do not recommend this practice.  This discredits the actual review when potential customers see the same review on multiple sites. Creating honesty across your online presence is one of the most valuable aspects of winning a new patient online.

White Label Partnerships?

Contact our team to talk about how you and your clients can benefit from the EMPATHIQ platform.

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