Why Do Patients Leave? Pt. 3 The Importance of Prescreening Reviews.
Why EMPATHIQ’s Pre-screen Technology?
One of the keys to reputation management is to encourage your patients to review your practice. With those reviews can come both good and bad responses, and let’s face it, we all have bad days or mess up from time to time.
Pre-screening technology allows you to separate good and bad reviews. Patients who are happy with their visit are routed to review sites, but those who are unhappy are routed back to you, the provider, privately. This gives you an opportunity to resolve the issue and handle it in a discreet manner before a patient writes a bad review.
Why Use EMAPTHIQ’s Pre-Screen technology? Because we’ve create a product that is easy for the patient to use, requests reviews at the optimal time, and offers providers several ways to respond to a patient’s poor experience.
Routes Satisfied Patients to the Optimum Review Site
EMAPTHIQ software does not route satisfied patients to just any website. It routes them to the website where your practice is most in need of positive reviews. Not only does it include popular sites like Google, Facebook, and Yelp, but over 70 other healthcare review sites.
The software first asks the customer for a review.
Then, the patient is asked about their experience, and whether it was positive or negative. Depending on what they choose depends on how their feedback is routed.
Those who had a positive experience are encouraged to leave an online review. The link will direct them to the place where you need positive reviews the most.
Using this technology increases positive reviews significantly. Reviews impact whether a patient visits you in the first place and can affect your ranking in Google and other search engines.
Positive reviews are especially important in local search results, where users are often searching for the best provider near them. Expecting these reviews to happen without actively asking your patients to leave feedback rarely works: people are more often inspired to leave reviews due to poor experiences rather than good ones, so getting good reviews organically can be challenging.
EPATHIQ software enables to you ask your patients for reviews, and to ask at the right time. It also provides a way to filter those reviews, and intercept many of the poor ones.
Routes disgruntled users to the Provider Privately
No matter how hard you try, not every reviewer will be satisfied and ready to leave a good review. In fact, some of your patients will have legitimate complaints, and this feedback should be seen as an opportunity to improve. However, you do not want these complaints to appear in the form of bad reviews online if you can prevent it.
This is where EMPATHIQ pre-screening software comes in:
If the customer indicates their experience that day was not good, the software routes them differently.
Instead of sending them to a review site, the software provides them with a form where the patient can offer feedback to your practice.
What Sets EPATHIQ apart?
At EMPATHIQ we know reputation management is about more than just online reviews. We also know that for pre-screening software to be effective, two things are very important.
Timing: You must ask your patients for feedback when the time is right, shortly after their visit so it is still fresh in their minds.
User experience: It must be easy for your patient to leave a review, and the link they are offered needs to take them to a reputable site where their experience is also positive. The site they are directed to needs to be both relevant and offer a good user experience as well.
EMAPTHIQ makes this effortless for you and your practice. We do all of the hard work so you don’t have to, while giving you the opportunity to learn from negative feedback and improve your practice, enhancing your online reputation.
You and your staff are busy professionals. Making time for reputation management is hard, but it is essential to your success in today’s world of digital communication and online reviews.
Using EMPATHIQ pre-screening software reduces that burden. It enables you to run your practice efficiently so you can keep patients satisfied without having to manage your online reputation at the same time.
Want to see EMPATHIQ’s pre-screening technology in action? Request a demo. To learn more about how EMPATHIQ can help your practice reduce the number of patients that leave read Parts One and Two of this blog series.